Privacy Policy

Last updated: 5 February 2026

This Privacy Policy explains how this website (“we”, “us”, “our”) collects, uses, and shares your personal data when you visit our website, make a purchase, contact us, or otherwise use our services (the “Services”). “You” and “your” refer to users of our Services, including customers and visitors.

We handle personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and (where relevant) the Privacy and Electronic Communications Regulations (PECR).

Changes to this Policy
We may update this Policy from time to time. Any changes will be posted on this website and the “Last updated” date will be revised.

Personal data we collect

  • Data you provide: name, delivery/billing address, email, phone number, order details, account details (if you create an account), and messages sent to customer service.

  • Payment data: payment status and limited payment-related details provided by payment processors (we do not usually store full card details).

  • Data collected automatically: IP address, device and browser information, approximate location (from IP), and activity on our website, collected via cookies or similar technologies.

  • Data from third parties: delivery partners (tracking/status), payment providers (payment confirmation and fraud checks), and marketing/analytics partners (where permitted by your settings and applicable law).

How we use your data (and legal bases)
We use personal data to:

  • Process orders and provide the Services (contract).

  • Communicate with you about orders, returns, support, and service messages (contract/legitimate interests).

  • Improve our website and Services (legitimate interests).

  • Security and fraud prevention (legitimate interests/legal obligations).

  • Marketing and advertising (consent where required under PECR/UK GDPR, or legitimate interests where permitted). You can opt out of marketing at any time.

Cookies
We use cookies and similar technologies to operate the website, remember preferences, analyse performance, and support advertising measurement. You can control cookies through your browser settings and, where available, cookie preference tools on this website. Disabling certain cookies may affect functionality.

Sharing your data
We may share personal data with trusted third parties only as needed to provide the Services, such as:

  • payment processors;

  • delivery and logistics providers;

  • hosting, IT, analytics, customer support, and security providers;

  • marketing/advertising partners (subject to your settings and applicable law);

  • professional advisers (legal/accounting) where necessary;

  • authorities/regulators where required by law or to protect rights and safety;

  • parties involved in a merger, sale, or business transfer (with appropriate safeguards).

International transfers
Your data may be processed outside the UK. Where this happens, we use appropriate safeguards required by UK GDPR (such as adequacy regulations or approved contractual protections).

Data retention
We keep personal data only as long as necessary for the purposes described above, including legal, tax, accounting, dispute resolution, and enforcement requirements.

Your rights (UK)
Depending on your circumstances, you may have the right to access, correct, delete, restrict, object to processing (including direct marketing), and request data portability. Where we rely on consent, you may withdraw it at any time. To exercise your rights, contact us using the contact information provided on this website. We may need to verify your identity.

You also have the right to complain to the UK supervisory authority: the Information Commissioner’s Office (ICO).

Children
Our Services are not intended for children and we do not knowingly collect personal data from children.

External websites
Our website may link to third-party websites. We are not responsible for their privacy practices.

Contact
If you have questions about this Privacy Policy or how we handle your personal data, please contact us using the contact information provided on this website.